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The player had been advised to contact the casino’s licensing authorities. The complaint was closed as unresolved due to the casino’s no reaction policy. The player from the Czech Republic is not able to withdraw his winnings due to missing phone number verification. The player from India has deposited money into casino account but the funds seem to be lost. The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected.
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Despite the Complaints Team’s efforts to investigate and resolve the issue, the player had failed to respond to further inquiries. Therefore, the complaint was rejected due to lack of player’s response. Below we give detailed instructions for beginners on how best to start betting at this time.
The casino acknowledged the problem as a non-standard situation and confirmed that the player’s phone number had been successfully linked to his account. Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team. The player from Cambodia had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details.
The player had suggested that access to his transaction history could have helped retrieve the necessary information. We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings.
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Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from Morocco had submitted all required documents for the verification process at Mostbet but faced a lengthy one-month wait for a final video call via Skype. The player found this delay unreasonable and was disappointed with the inefficient verification process.
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We had attempted to assist the player by asking for additional information and extending the response time. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint. The player from Peru had been unable to withdraw his winnings after account verification. Despite having previously deposited 160, he reported that the funds had disappeared.
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We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise. The player from Brazil had completed account verification and wagered the entire deposited amount but was unable to withdraw his balance. Support claimed he had not met wagering requirements, yet failed to provide specific details on how much remained to be wagered.
The player from India reported that their account had been frozen without any information, and their money was stuck. They sought either the unfreezing of their account or the return of their money. The player’s account was verified, and the winnings were accumulated with real money. Despite multiple requests, the player failed to provide the necessary communication with the casino. Consequently, the complaint was rejected due to a lack of response from the player. With French football’s popularity, the sports betting markets naturally cater to handicappers looking to wager on its events.
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We closed the complaint because the player didn’t reply to our questions. The player from Bangladesh’s account was blocked and he is seeking guidance on how to reopen it. The player from Mexico has experienced an account block by the casino. The notable exception is Bet Builder, which is a compilation of selections from a single football match put together into a single bet. Please note that bookmakers normally disallow placing multiple bets on markets within a single match, so you may have to find other matches for your acca.
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The player’s account had been frozen due to the need for a verification process. The casino had required a Skype call as part of this process, which was initially delayed due to scheduling issues. The casino later informed the player that his account had been blocked due to multiple accounts under his name. The player admitted to creating multiple accounts due to technical issues with the casino’s site. We had advised the player that creating multiple accounts was considered unfair and was against most casinos’ policies. The complaint was not resolved in the player’s favor due to his breach of the casino’s rules.
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After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The casino had responded stating that the player’s account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction.
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The player claimed that he had provided all necessary documents for verification but the casino had taken an extended period to verify his account. The casino had responded by stating that the account verification process could take up to 60 days or longer. Upon completion of the verification process, the casino had stated that the player’s account was unfrozen.
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The player from Brazil is experiencing difficulties withdrawing his funds. There was no response from the casino so the complaint was closed as ‘unresolved’. The player was asked to respond to this, but there was no reply so the complaint was rejected. The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. The player has deposited money into his account, but the funds seem to be lost.
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Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn’t placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information.
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We closed the complaint because the player stopped responding to our questions. The player from Thailand had his account blocked without further explanation. The player from Portugal has requested the permanent closure and deletion of their casino account. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Ukraine had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit.
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Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification. Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months.
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